Netflix is one of the easier services to cancel — if you know where the button lives. The catch: Netflix can only cancel what Netflix bills you for. Start with step 1, because cancelling in the wrong place does nothing.
Step 1: Find out who bills you
Sign in at netflix.com, open your Account page, and look at the Membership section. If it names Apple, Google Play, Roku, Amazon, or your cable/mobile provider, stop here — you must cancel with them, not Netflix. Your bank statement also names the biller.
Step 2: Cancel a directly-billed membership
- Sign in at netflix.com in a browser (the shortcut netflix.com/cancelplan also works).
- Hover your profile icon (top right) → Account → Manage membership.
- Click Cancel Membership, then Finish Cancellation.
- Save the confirmation email. If a charge shows up anyway, that email is your proof.
On the mobile app, tapping Account opens the same flow in your browser — the steps are identical.
Traps to watch for
- Signing out or deleting the app does not cancel. This is the #1 mistake — the billing continues silently.
- The pause offer. Netflix may offer to pause for up to 3 months instead (not available on the cheapest plan). It is optional — finish the cancellation if you want out.
- The reason survey. Netflix asks why you are leaving. You can skip it; it does not block cancellation.
What happens after you cancel
You keep full access until the end of your current billing period — there is no cancellation fee. Netflix keeps your profiles and viewing history for 10 months, so restarting later picks up where you left off.
Quick answers
I don't see a Cancel button. What now?
You are almost certainly billed by a partner (Apple, Google, Roku, Amazon, or a carrier). Check the Membership section of your Account page — it names the biller. Cancel with them instead.
Will I get a refund for the rest of the month?
No partial refunds — but you keep watching until the billing period ends, so you get what you paid for.
Can I restart later without losing everything?
Yes. Your profiles, list, and history are kept for 10 months after cancelling.